Keeping your details safe
The safety of your personal details is of huge importance to us. We have several measures in place to keep your details safe and there are also several things you can do to help yourself.
What we do:
- Our websites are encrypted using Verisign SSL technology to keep your details safe.
- Each time you log in to the site, we show you the date and time of your last log-in so you can identify if anyone else has accessed your account.
- We adhere to a strict privacy policy. You can read our Cookies Policy & Privacy Policy articles here.
- If you are inactive on the site for a period of 90 minutes we will automatically log you out.
What you can do:
- Never share your PIN with anyone. Our customer care team will only ever ask you for your User ID, not your PIN.
- Remember to always log out of the site when you finish.
- Choosing your PIN: Don't make it an easily guessable sequence such as 123456 or your date of birth.
- Avoid having your PIN in your User ID, e.g. if your User ID is skybet198001, your PIN should not be 198001.
- Don't set your browser to remember passwords - check the security settings in your web browser.
- Keep your account secure by changing your PIN on a regular basis. You can change your PIN quickly and easily online by clicking here
Reset Your Pin
If you feel that your account details have been compromised, please contact our customer care team for assistance.
Avoiding online fraud
A lot of online fraud starts from an email which appears to be from a trusted brand but has a few tell-tale signs that it's a phishing scam.
Things to check:
- The sender's email address
- Broken English (phishing emails often contain bad spelling or grammar)
- Fake links (roll your mouse over links to check they go to a trusted site)
- Generic email greeting e.g. "Hi Sky Bet customer" - we will always put your User ID in any marketing communication.
If you're ever in doubt about an email you receive claiming to be from us, please contact our customer care team
You may be asked to provide documents over Live Chat
As discussed, we've identified an issue with your account which requires some further documentation from you.
We're sending you the below information as a handy checklist of what we require and where to send this documentation to prevent any unnecessary delays.
This information is relevant if you've been asked to provide the below documentation.
Once we've received your documentation, we'll be able to get on with reviewing the account and resolving the identified account issue. Please note it can take up to 5 working days to review these documents during peak times.
What we require from you
Account Holders Identification
- We need a copy of the Account holder's identification. This can be any accepted form of ID, such as a Driving Licenses or Passport:
- Any documents sent in need to be:
- Valid
- Showing all 4 corners of the document
- Clearly visible and readable - If these requirements are not met, this will result in the documents being re-requested and delaying our review.
Photo of your Bank Card(s)
- We need to see a photo of the bank card(s) on the account. Our advisor will inform you if we need to see all cards or a specific card by providing you the last 4 digits of the associated card.
- When sending this to us, the entire card needs to be visible including the first 8 and last 4 of the long 16 digit card number, the middle 4 digits MUST be covered.
- Please ensure that any image that you provide of your card follows these steps to ensure it is in the correct format. Like the example below.
- If your CVV/CSC/CV2 is visible on either side of your card within the image - this should also be covered.
- Please note - If these requirements are not met and those numbers are not covered, the image will be deleted and re-requested, and may cause a delay to our review.
Tip - You could cover the middle 4 numbers using a piece of paper, as long as they are not visible within the image.
Additionally, the Bank Card Holders Identification
- If the name on the above card(s) doesn't match the account holder's name, we'll finally need the Identification of the person named on the card.
- Again, this can be any accepted form of ID, such as a Passport or Driving License
- This document will also need to meet the same standards as the account holders ID.
Where do I send the documents to?
- If you are logged in, you can visit our Document Uploader.
Step 1) Select 'My Account'
Step 2) Select 'Account Settings'
Step 3) Select 'Document Uploader'
- If you prefer, you can contact us via our secure Live Chat by using the 'Contact Us' button below.